Return and exchange policy at Sweet Dream is hassle-free. We have a no questions asked return policy for merchandise that is unused and has all price tags intact. You can return the items within 35 days of delivery, either online from home or at the nearest offline store.
Refunds will be processed based on the original mode of payment, such as card, wallet, UPI, net banking, or cash on delivery. Loyalty points will be refunded to your loyalty account.
How do I initiate a return for a Sweet Dream item?
To initiate a return for a Sweet Dream item, you can click on the provided link or log into your registered account and go to the order page. If your return is accepted, we will arrange a pick-up for the parcel.
How long does it take to receive a refund for a returned item from Sweet Dream?
Once we receive and inspect your returned item at Sweet Dream, we will notify you of the refund approval. If approved, the refund will be processed within 7 working days and automatically credited to your original payment method.
For COD payments, the amount will be credited to the specified bank account. Please note that the processing time for refunds may vary depending on your bank or credit card company's policy once the refund is released from our end.
What if the Sweet Dream item I received is damaged or defective?
We do a thorough quality check of each item before it is dispatched. However, in case you receive a wrong, defective or damaged item, you can initiate Return / Exchange
1. How do I determine my correct size?
To find your perfect fit, refer to our size chart available on the product page. We recommend measuring yourself and comparing the measurements to the chart to ensure a comfortable fit.
2.What if I receive a defective or damaged product?
If you receive a defective or damaged item, please contact our customer support team immediately. We will be more than happy to assist you with returns, exchanges, or refunds.
3.What is your return and exchange policy?
We offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can initiate a return within a specified period (as mentioned in our policy) and choose between a refund or exchange.
4. Can I track my order?
Yes, you can track your order's status by logging into your account on our website. Once your order is shipped, you will receive a tracking number via email, allowing you to monitor its progress until delivery.
5. How can I stay updated on new arrivals and promotions?
To stay in the loop on our latest collections and exclusive offers, you can visit on new arrival page from menu bar or subscribe to our newsletter. Additionally, you can follow us on social media platforms for regular updates.
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